At Alahddin.pk, we aim to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds.

Returns

1. Eligibility for Returns

To be eligible for a return:

  • The product must be unused and in the same condition that you received it.
  • The product must be in its original packaging.
  • You must provide proof of purchase (e.g., receipt, order confirmation email).

2. Return Process

  1. Initiate a Return: Contact us within 7 days of receiving the product to initiate the return process.
  2. Approval: Once your return request is reviewed, we will notify you of the approval or rejection of your return.
  3. Shipping: If approved, send the product back to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

1. Eligibility for Refunds

Refunds will be issued in the following cases:

  • The product is defective or damaged upon delivery.
  • The wrong product was delivered.
  • The product does not match the description provided on the website.

2. Refund Process

  1. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the return criteria.
  2. Approval: If approved, the refund will be processed and credited to your original method of payment within 10 business days.
  3. Notification: You will receive a confirmation email once the refund has been issued.

Exchanges

If you wish to exchange a product for a different size, color, or variant, please contact us within 7 days of receiving the item. Exchanges are subject to product availability and applicable terms.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Perishable goods (e.g., food items).
  • Personal hygiene products (e.g., toiletries, undergarments) unless unopened.
  • Customized or personalized products.
  • Digital downloads or services already rendered.

Cancellations

Orders can be canceled if the cancellation request is made before the product has been shipped. Once shipped, the standard return policy applies.

Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

We value your trust and strive to make your shopping experience with Alahddin.pk smooth and hassle-free.

Last Updated: January 4, 2025